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FAQ’s For Excel Tools

We crafted this FAQ page to answer many of the frequently asked questions we were asked along the way.

Excel Tools is a sister company of Tools4trade, this is a wholesale website site which is been created to provide a trust worthy supplier who offers huge variety of hand tools, power tools and accessories from all the top brands like DeWalt, Makita, Bosch and many more. All tools that you can see on our site are always in stock so you don’t have to worry about late delivery. If you cant find what you are looking for mail us at info@exceltools.co.uk or call us on 02085661866

It’s very simple all you have to do is have an account registered with us, as without an excel tools account the order cannot be placed, here are the steps to place an order on excel tools. Step1: So once you’ve logged in go to your desired product update the required quantity and click on add to cart.

Step2: Once you’ve added all the desired products in your cart you have to click on checkout button and you will be redirected to the cart page where all your choice of products and your required quantity will be shown and you can make any changes there if required.

Step3: Once all done you’ll be redirected to selection of billing and shipping address selection where you can add/update you shipping information.

Step4: After this you will be presented with delivery options where you can select three options of delivery, that is standard shipping, Saturday shipping and Sunday shipping you can select according to your need.

Step5: After this you will be redirected to the selection of mode of payment, which will be store payment, or paypal you can select as per your choice. Step6: Once you proceed from there you will be redirected to order confirmation page.

Its pretty simple all you have to do is click on the register button fill out a simple form and submit it our team will review you application and approve the account, once the account is approved you will receive a email notification saying that you account is approved and is good to use.

Once order is dispatched from our side it takes 24-48 hours for the package to reach you.

Should your purchases be unsuitable and you wish to return them to us for a credit or to exchange then the following conditions will apply:

  • Goods must be returned within 5 working days of receipt of the goods.
  • Our customer service department must be contacted before any return is made to obtain the necessary returns reference.
  • All items should be returned in their original packaging and a saleable condition to obtain a full refund. We reserve the right to charge for repackaging where applicable.
  • Carriage charges for unwanted returns will be at your expense, however we can arrange collection for £14.99.
  • Transport packaging should be sufficient for the method of carriage. We cannot accept any responsibility for damage caused by your carrier.
  • We cannot accept the return of any item that has been ordered especially for you for example spare parts etc.
  • Your return should be accompanied by a proof of purchase, your name, address and phone number, account number and order reference number (most of this information should be detailed on your invoice). To help us, to help you, we would appreciate you enclosing details of why you wish to return the product.

We are sorry but this is not possible we can only deliver to you address as the package has all the invoices.

No excel tools dose not need any documents to get the account registered just the simple registration form is enough.

I’m sorry but we don’t provide a EMI option to pay.

We are sorry this won’t be possible.

Once the order is placed you will receive a order confirmation email from our team that will act as the final confirmation and will serve as a proof that the order is confirmed.

The reason why you see 2 or more price for the same product is that we offer different prices depending on the quantity you order for example 1 angle grinder blade is for £1.00 but if you buy 20 of these blades the prices drops at £0.75 each blade this is the reason you can see multiple prices for the same product.

It’s very easy and simple all you have to do is log in to your account and click on my account button by doing this you’ll be redirected to list of orders placed by you and their status.

Delivery Charges are:
Standard Delivery: £4.99Saturday/Sunday Delivery: £11.99
Due to additional charges imposed by our couriers for deliveries to the Scottish Highlands, offshore islands and Northern Ireland, a surcharge may be levied to cover carriage to these areas.
Surcharges apply to the following postcodes:

  • AB37 to 38
  • AB44 to AB45
  • AB53 to AB56
  • CA18 to CA27
  • HS1 to HS9
  • IM
  • IV7 IV9 to IV12
  • IV14 to IV28
  • IV30 to IV32
  • IV36
  • IV40 to IV56
  • KA27 to KA28
  • KW
  • LA15 to LA23
  • PA20
  • PA21 to PA38
  • PA41
  • PA42 to PA49
  • PA60
  • PA61 to PA78
  • PA80 to PA88
  • PH17 to PH26
  • PH30 to PH44
  • PH49 to PH5
  • TR21 to TR25
  • ZE

If you want us to deliver your order internationally please contact us.

Its very simple all you have to do is log into you account go to your dashboard, there you’ll see a complete list of orders placed by your account in the last column there is the cancel button which will allow you to cancel the order, if you facing issue feel free to contact us mail us at info@exceltools.co.uk or call us on 02085661866

There are very few chances that this situation might happen but if this situation arises our team will inform you with the estimated waiting time then it will be your choice that if you want to wait or get a credit or a refund for your order.

Yes, all the order that excel tools gets dispatched with full VAT receipt.

If you want us to deliver your order internationally please contact us.

If you have received damaged good the first thing you have to do is inform our team so that a new package can be arranged for you and the pickup for the damaged once.

Yes, at the time of placing order we offer 3 types of delivery, standard delivery, Saturday delivery, Sunday delivery, you can select anyone of the following options as per your comfort.

We at Excel Tools work really hard to serve you best but at any time or in any case if you have any complaints feel free to contact us at info@exceltools.co.uk or call us on 02085661866

Yes any tool that Excel Tools is selling on their website is only for sale in UK and not anywhere in the world.

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